Information Technology Services

Information Technology Services empowers Baylor University by providing and supporting technology solutions for faculty, staff, and students. View real-time system status updates, learn about our organization and its consultation services, and navigate to HelpDesk+ for software and hardware support.

Support and Solutions

HelpDesk+ provides premiere technology support and equipment that empowers research and learning at Baylor. We also consult with researchers, departments, and administrative units to discover technology solutions to meet a variety of needs.


Looking for technical support, equipment for checkout, audio/video production, 3D printing, or other maker resources? Start your support journey here.

IT Consultations

Are you looking for software, hardware, or other technical solutions to enable your research or your operations? Learn more about our technology consultancy services.


More News
Jul. 19, 2024
Baylor University Largely Unaffected by Crowdstrike Update

A security update deployed to client systems by the cybersecurity company Crowdstrike has not significantly affected Baylor University operations or systems, but some of the university's third-party vendors have been impacted.

Apr. 25, 2024
Karla Smith to Succeed Ralph Sherman as Business Officer

Karla Garrett Smith, CPA, director of Payment Services at Baylor University, will succeed Ralph Sherman as the Business Officer for Information Technology Services, University Libraries, Mayborn Museum, and Baylor University Press on May 1. Sherman will retire from Baylor after 22 years of service with the university.

Feb. 7, 2024
REDCap Enhances Baylor’s Research Technology Infrastructure

Baylor has joined the REDCap Consortium to enhance access to research technology tools available to Baylor University researchers. REDCap, which is short for Research Electronic Data Capture, is a secure web application for building and managing advanced online surveys and databases that supports online and offline data capture for research studies and operations. Baylor researchers can access REDCap on a fee-for-service usage basis.

Jan. 8, 2024
Baylor ITS and DPS Enhance Access with New “Tap and Go” Baylor Digital ID

On January 7, BaylorITS and the Baylor Department of Public Safety launched the new Baylor Digital ID that enables students living in Baylor’s on-campus residential halls to unlock their rooms, enter dining halls, make retail dining purchases, check out library materials, and access other campus services with the tap of a personal mobile device.