Information Technology Services

Information Technology Services empowers Baylor University by providing and supporting technology solutions for faculty, staff, and students. View real-time system status updates, learn about our organization and its consultation services, and navigate to HelpDesk+ for software and hardware support.

Support and Solutions

HelpDesk+ provides premiere technology support and equipment that empowers research and learning at Baylor. We also consult with researchers, departments, and administrative units to discover technology solutions to meet a variety of needs.

HelpDesk+

Looking for technical support, equipment for checkout, audio/video production, 3D printing, or other maker resources? Start your support journey here.

IT Consultations

Are you looking for software, hardware, or other technical solutions to enable your research or your operations? Learn more about our technology consultancy services.

A New Look and Added Security for Baylor's Duo

On Tuesday, November 15, you will see Duo's new look and discover that when trying to access Microsoft 365, Ignite, and BearWeb that an additional 6-digit code is required after you "Accept" a Duo Push. This added layer of security ensures that the person who submitted the Duo request is the one accessing these platforms. Got questions? Click the button to Learn More.

Be #BearAware

It’s easy to stay safe online! Be #BearAware during National Cybersecurity Awareness Month by using multifactor authentication to ensure your accounts are secure.

Do Your Part #BeCyberSmart

It’s easy to stay safe online! Be #BearAware and protect yourself and your data when browsing on a public Wi-Fi network.

Microsoft 365

Microsoft 365 provides a growing suite of productivity solutions that includes Word, Excel, PowerPoint, Teams, Outlook, and so much more...

October is National Cybersecurity Awareness Month

It's easy to stay safe online! Be #BearAware by using the 3-2-1 backup rule: 3 copies of data on 2 different types of media (local and external drive) and 1 copy in an off-site location (the cloud).

Cyber Sic 'Em, Bears!

It’s easy to stay safe online! Be #BearAware and cover cameras on your devices to protect your privacy.

LinkedIn Learning

LinkedIn Learning provides more than 16,000 courses on a wide array of topics to help Baylor students, staff, and faculty continue their growth.

Be #BearAware and #BeCyberSmart

It’s easy to stay safe online! Be #BearAware by avoiding using debit cards online and not allowing sites to save your card information in case the company experiences a data breach.

National Cybersecurity Awareness Month

It is easy to stay safe online! Be #BearAware and research apps before downloading.

Something Not Working? Check System Status!

Visit systemstatus.baylor.edu for 24/7 real-time updates on the status of technology systems at Baylor.

Be Cybersafe, Bears!

It’s easy to stay safe online! Be #BearAware by updating your operating system and apps when notified.

Avoid the Anxiety of Public Failure, #BeCyberSmart

It’s easy to stay safe online! Be #BearAware by reporting “phishy” messages to abuse@baylor.edu, and then deleting them.

Zoom

Zoom provides a robust remote communication and collaboration platform to support virtual instruction, team meetings, webinars and other online events.

Let's Be #BearAware!

It’s easy to stay safe online! Be #BearAware and use passphrases that have more than 12 characters rather than a basic password.

Are you #BearAware?

It’s easy to stay safe online! Be #BearAware about messages you receive with links. If you are suspicious, open the app or navigate directly to the website.

Box

Box provides a growing suite of collaboration tools that empower teams to create ideas, develop and edit files, and manage projects.

Policies

Technology Purchasing

More News

Duo Verified Push Brings Enhanced Security, New Look

On Tuesday, November 15, Duo is getting a new look and some new functionality. The new look is streamlined and provides a simplified user experience. As part of the update, we are adding Verified Duo Push when accessing Baylor's Microsoft 365, Ignite, and BearWeb services. With Verified Duo Push, after you Accept a push notification from these systems, you will receive a 6-digit code that must then be entered to verify that the person requesting access is actually logging into the system. To learn more about these changes, visit baylor.edu/helpdesk/duo

Nov. 2, 2022

Allen Among Several Named IT Executive of the Year

Jon Allen, chief information officer and chief information security officer at Baylor University, has been honored by the inaugural EdScoop 50 Awards as one of select higher education executives named IT Executive of the Year. The award honors "the most influential people in the higher education technology community, along with the most innovative projects that make a positive impact across universities."

Mar. 31, 2022

Webex and BigBlueButton Access Ending Soon

Access to Webex and BigBlueButton within Canvas will end at the end of the spring term. Microsoft Teams and Zoom will serve as Baylor's videoconferencing solutions moving forward.

Mar. 29, 2022

Global Phishing Attacks Reach New Heights in 2021

The global non-profit Anti-Phishing Working Group released its Q4 report in late February, finding that phishing, spearing, and ransomware attacks have reached record levels.