ID Card Access Issues - June 10, 2026

Earlier today, an issue with the CSGold sync caused corruption of all digital IDs. This has been resolved. To restore access, users will need to remove their digital ID from their Apple or Google wallet and then re-add it through the Get Mobile app. This process will need to be completed on both phones and watches. The video at the link provides step-by-step instructions to address this issue. We appreciate your patience and apologize for the inconvenience.

Restore your ID access

Information Technology Services

Information Technology Services empowers Baylor University by providing and supporting technology solutions for faculty, staff, and students. View real-time system status updates, learn about our organization and its consultation services, and navigate to HelpDesk+ for software and hardware support.

Support and Solutions

HelpDesk+ provides premiere technology support and equipment that empowers research and learning at Baylor. We also consult with researchers, departments, and administrative units to discover technology solutions to meet a variety of needs.

HelpDesk+

Looking for technical support? Visit HelpDesk+ online for a wealth of resources including in-person assistance, HelpDesk+ Chat, and call-in support.

Get Help

IT Consultations

Are you looking for software, hardware, or other technical solutions to enable your research or your operations? Learn more about our technology consultancy services.

Learn More

Try the New HelpDesk+ Chat

BaylorITS is pleased to add HelpDesk+ Chat to its technical support options. Visit HelpDesk+ online, click the HelpDesk+ Chat icon, log in using your Bear ID and password, and then click the blue "Chat with Support" button to visit with one of our helpful HelpDesk+ representatives during our regular HelpDesk+ hours.

NSF ACCESS Program Enhances Baylor Research

BaylorITS Research Technology announces Baylor’s participation in the National Science Foundation's Advanced Cyberinfrastructure Coordination Ecosystem: Services & Support (ACCESS) program. This collaboration provides faculty and students with no cost access to a comprehensive suite of advanced computing resources, including supercomputers, visualization and storage systems, data collections, software, networks, and expert support.

National Cybersecurity Awareness Month: Be BearAware

Use strong passwords across all of your online accounts. Strong passphrases contain at least 12-16 characters, including numbers, spaces, and special characters. Stay BearAware throughout National Cybersecurity Awareness Month...and all year long!

Microsoft 365

Microsoft 365 provides a growing suite of productivity solutions that includes Word, Excel, PowerPoint, Teams, Outlook, and so much more...

LinkedIn Learning

LinkedIn Learning provides more than 16,000 courses on a wide array of topics to help Baylor students, staff, and faculty continue their growth.

Something Not Working? Check System Status!

Visit systemstatus.baylor.edu for 24/7 real-time updates on the status of technology systems at Baylor.

Zoom

Zoom provides a robust remote communication and collaboration platform to support virtual instruction, team meetings, webinars and other online events.

Box

Box provides a growing suite of collaboration tools that empower teams to create ideas, develop and edit files, and manage projects.

Policies

Technology Purchasing

More News

Update on Canvas and Finals

Baylor will restore access to the Canvas system at 1:00 p.m. CT today (Friday, May 8). Instructure restored the Canvas system for Baylor and other colleges and universities nationwide to operating condition overnight. Final exams currently scheduled for today will be conducted on Thursday, May 14, and all will be administered online. (Clarification: Final exams originally scheduled for today will be conducted online on Thursday, May 14. All remaining exams will continue as scheduled.) Please pay close attention to the information and instructions below.

May 7, 2026

Update on Canvas, Finals Tomorrow (Friday)

After careful consideration of the circumstances, we have decided to delay final exams tomorrow, Friday, May 8th.

May 7, 2026

UPDATE: Instructure Has Taken Canvas Offline

Canvas is currently unavailable university-wide. This is a nationwide issue. Users should not attempt to engage with or respond within the Canvas system until further notice. Our teams are actively monitoring the situation and working with the vendor toward resolution. Additional updates and communications will be shared as more information becomes available. Visit systemstatus.baylor.edu for updates.

Apr. 14, 2026

Microsoft Copilot Changes Coming April 15

Microsoft has announced upcoming changes to how Copilot Chat is accessed across its Microsoft 365 productivity suite. These changes will take effect on Wednesday, April 15, 2026, and will impact how Copilot Chat appears within certain Office applications.