Information Technology Services
Information Technology Services empowers Baylor University by providing and supporting technology solutions for faculty, staff, and students. View real-time system status updates, learn about our organization and its consultation services, and navigate to HelpDesk+ for software and hardware support.
HelpDesk+ provides premiere technology support and equipment that empowers research and learning at Baylor. We also consult with researchers, departments, and administrative units to discover technology solutions to meet a variety of needs.
Looking for technical support, equipment for checkout, audio/video production, 3D printing, or other maker resources? Start your support journey here.
Are you looking for software, hardware, or other technical solutions to enable your research or your operations? Learn more about our technology consultancy services.
Access to Webex and BigBlueButton within Canvas will end at the end of the spring term. Microsoft Teams and Zoom will serve as Baylor's videoconferencing solutions moving forward.
The global non-profit Anti-Phishing Working Group released its Q4 report in late February, finding that phishing, spearing, and ransomware attacks have reached record levels.
This past weekend the Baylor community experienced a series of email phishing attacks. DUO two-factor authentication provides a barrier of protection for the university against phishing attacks and other outside access to Baylor information systems. Only approve DUO pushes, phone calls, and use tokens that you know you have requested, and report emails that appear "phishy" to firstname.lastname@example.org.
While some faculty members said they have experienced difficulties following the transition from traditional landlines to the Microsoft Teams Call platform last semester, Jon Allen, chief information officer and chief information security officer, said via email the vast majority of feedback he has received has been positive.