Information Technology Services
Information Technology Services empowers Baylor University by providing and supporting technology solutions for faculty, staff, and students. View real-time system status updates, learn about our organization and its consultation services, and navigate to HelpDesk+ for software and hardware support.
HelpDesk+ provides premiere technology support and equipment that empowers research and learning at Baylor. We also consult with researchers, departments, and administrative units to discover technology solutions to meet a variety of needs.
Looking for technical support, equipment for checkout, audio/video production, 3D printing, or other maker resources? Start your support journey here.
Are you looking for software, hardware, or other technical solutions to enable your research or your operations? Learn more about our technology consultancy services.
On Tuesday, November 15, Duo is getting a new look and some new functionality. The new look is streamlined and provides a simplified user experience. As part of the update, we are adding Verified Duo Push when accessing Baylor's Microsoft 365, Ignite, and BearWeb services. With Verified Duo Push, after you Accept a push notification from these systems, you will receive a 6-digit code that must then be entered to verify that the person requesting access is actually logging into the system. To learn more about these changes, visit baylor.edu/helpdesk/duo
Jon Allen, chief information officer and chief information security officer at Baylor University, has been honored by the inaugural EdScoop 50 Awards as one of select higher education executives named IT Executive of the Year. The award honors "the most influential people in the higher education technology community, along with the most innovative projects that make a positive impact across universities."
Access to Webex and BigBlueButton within Canvas will end at the end of the spring term. Microsoft Teams and Zoom will serve as Baylor's videoconferencing solutions moving forward.
The global non-profit Anti-Phishing Working Group released its Q4 report in late February, finding that phishing, spearing, and ransomware attacks have reached record levels.