• Skip to main content
  • Skip to main navigation
Baylor University
Information Technology Services
  • About
    • Campus Technology Partners
    • Training/Seminars
  • Policies + Guidelines
  • Security
    • #BearAware
    • Baylor ITS Staff Badges
    • Bear ID
    • Data Classification Standards
    • Information Security Program Plan
    • Network Filtering
  • Solutions + Services
    • High Performance and Research Computing Services
      • HPRCS Services
      • HPRCS Systems
      • HPRCS System Support
      • HPRCS Staff
  • Support
Baylor BU Information Technology Services News Baylor ITS Launches New Online Experience

Baylor ITS Launches New Online Experience

November 11, 2021
Screenshot of the new ITS online experience

Today, Baylor Information Technology Services launched a new online experience that envisions a new way forward for the organization. The new experience is comprised of three, different components:

  • A new, streamlined Baylor ITS site built in the new Drupal CMS environment, available at an entirely new URL: https://its.web.baylor.edu.
  • An expanded HelpDesk+ online experience, available at https://www.baylor.edu/helpdesk.
  • The Baylor ITS Self-Service platform, available at https://helpdesk.baylor.edu.

The new Baylor ITS site highlights the people and university-wide partnerships of Baylor Information Technology Services and invites creative collaboration with faculty, staff, administration, and students toward technology-driven solutions that will enhance research, teaching, and university operations. The new ITS online experience is one of the first Baylor digital platforms to be hosted within the university's new Drupal web environment. While there are familiar functionalities within the online experience, they have all been rebuilt within the new framework. Additional features will be developed that will be woven into the ITS online experience over time.

HelpDesk+ is now the primary platform for in-person and virtual technical support for the university. Many of the software, hardware, and technology purchasing support resources that used to be found within the ITS online experience are now on HelpDesk+. Enhancements to the HelpDesk+ online experience include a centralized, searchable catalog of Baylor-licensed and supported software, a streamlined approach to managing technology inventory management and purchasing, and more direct pathways to in-person, virtual, or self-service technical support.

User feedback on the new Baylor ITS online experience can be submitted through this online form. These new and enhanced resources will continue to be developed as Baylor's online platforms mature with the implementation of emerging web technologies.

Information Technology Services

One Bear Place #97268
Waco, Texas 76798-7268

(254) 710-4357
helpdesk@baylor.edu
Baylor BU Information Technology Services News Baylor ITS Launches New Online Experience
  • About
    Back
    • Campus Technology Partners
    • Training/Seminars
  • Policies + Guidelines
  • Security
    Back
    • #BearAware
    • Baylor ITS Staff Badges
    • Bear ID
    • Data Classification Standards
    • Information Security Program Plan
    • Network Filtering
  • Solutions + Services
    Back
    • High Performance and Research Computing Services
      Back
      • HPRCS Services
      • HPRCS Systems
      • HPRCS System Support
        Back
        • Kodiak Beginner's Guide
        • Kodiak GPUs
        • Kodiak Overview
        • Kodiak User's Guide
        • Python Packages and Virtual Environments
        • Running Your Program on Kodiak
        • Useful Commands
      • HPRCS Staff
  • Support
  • General Information
  • Academics & Research
  • Administration
  • Admissions
  • Gateways for ...
  • About Baylor
  • Athletics
  • Ask Baylor
  • Bookstore
  • Calendar
  • Campus Map
  • Directory
  • Give Light
  • Give to Baylor
  • Illuminate
  • News
  • Pro Futuris
  • Search
  • Social Media
  • College of Arts & Sciences
  • Diana R. Garland School of Social Work
  • George W. Truett Theological Seminary
  • Graduate School
  • Hankamer School of Business
  • Honors College
  • Law School
  • Louise Herrington School of Nursing
  • Research at Baylor University
  • Robbins College of Health and Human Sciences
  • School of Education
  • School of Engineering & Computer Science
  • School of Music
  • University Libraries, Museums, and the Press
  • More Academics
  • Athletics
  • Compliance, Risk and Safety
  • Human Resources
  • Marketing and Communications
  • Office of General Counsel
  • Office of the President
  • Office of the Provost
  • Operations, Finance & Administration
  • Senior Administration
  • Student Life
  • University Advancement
  • Undergraduate Admissions
  • goBAYLOR
  • Graduate Admissions
  • Baylor Law School Admissions
  • Social Work Graduate Programs
  • George W. Truett Theological Seminary Admissions
  • Online Graduate Professional Education
  • Virtual Tour
  • Visit Campus
  • Alumni & Friends
  • Faculty & Staff
  • Online Graduate Professional Education
  • Parents
  • Prospective Faculty & Staff
  • Prospective Students
  • Students
  • Accessibility
  • Anonymous Reporting
  • Annual Fire Safety and Security Notice
  • Cost of Attendance
  • Digital Privacy
  • Legal Disclosures
  • Mental Health Resources
  • Report It
  • Title IX
 
Baylor University
Copyright © Baylor® University. All rights reserved.
Baylor University • Waco, Texas 76798 • 1-800-229-5678