Disabling Network Access
If you suspect your computer is infected with malware, or you are alerted by Baylor ITS that your computer appears to be infected, follow the steps below to disable the computer's network connectivity, including home internet access.
Do not restart or shut down the computer.
Windows
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Unplug the Ethernet cable(s) from your computer, dock, or USB adapter. The Ethernet cable will likely be green if your computer is on campus, but it can be any color. Click here to see a reference image of an Ethernet (RJ-45) cable.
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Turn on Airplane mode to disable any wireless networks. Click the WiFi icon in the system tray in the lower right-hand corner of the Windows desktop. Then select "Airplane mode" from the list of buttons that appear. The Airplane mode button should turn blue and the icon in the system tray should change to an airplane to show that it is no longer connected. Click here to see a Windows 10 screenshot featuring these elements.
Apple MacOS
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Unplug the Ethernet cable(s) from your computer, dock, or USB adapter. The ethernet cable will likely be green if the computer is on campus but it can be any color. Click here to see a reference image of an Ethernet (RJ-45) cable.
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Turn off Wi-Fi to disable any wireless networks. Click either the WiFi icon (MacOS 10-11) or the Settings icon (MacOS 12) in the menu bar at the top right of the Apple desktop. Select "Turn Wi-Fi Off" from the menu that appears or click the WiFi section of the Settings options and toggle the switch to the off position. On MacOS 10-11 systems, the icon in the menu bar should now have a slash thru it, indicating the WiFi is off. For MacOS 12 systems, the WiFi icon in the Settings options will be greyed out and have a slash through it. Click here for MacOS 10-11 screenshots showing these options or click here for a MacOS 12 screen recording of these options.
Once you have completed both of these steps, please contact HelpDesk+ at (254) 710-4357 or create a ticket from another device at helpdesk.baylor.edu.